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Instrument Flying Handbook Menu>Human
Factors>Crew/Cockpit
Resource Management>Human Resources
Human resources include all groups routinely
working with pilots to ensure flight safety. These groups include,
but are
not limited to: weather briefers, flightline personnel, maintenance
personnel, crewmembers, pilots, and air traffic personnel. Pilots
must recognize the need to seek enough information from these
sources to make a valid decision. After all of the necessary
information has been gathered, the pilot’s decision must
be passed on to those concerned, such as other aircraft, air
traffic controllers, crewmembers, and passengers. The pilot
may have to request assistance from others and be assertive
to safely resolve some situations.
CRM focuses on communication skills, teamwork,
task allocation, and decision making. The single pilot needs
to be able to effectively communicate with air traffic controllers,
maintenance personnel, dispatchers, and other pilots. Key components
of the communication process are inquiry, advocacy, and assertion.
Pilots should understand the need to seek further
information from others until satisfied they have the proper
information to make the best decision. Once a pilot has gathered
all pertinent information and made the appropriate decision,
the pilot needs to advocate the solution to others, such as
air traffic controllers, to ensure the safe outcome of the flight.
Pilots need to understand they must be assertive when seeking
appropriate resolutions to problems they face.
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